MacBook Pro M4 not charging via MagSafe or USB-C

What to note before sending it in

The more precise the description, the fewer unnecessary tests will be required:

Where the fault may be

These are the areas that should be investigated in this case:

The cause is confirmed by measurement and actual behaviour, not by similarity with another Mac.

What information speeds up diagnosis

Before sending the device, state the screen size, approximate year, capacity, the type of charger used and the exact moment the fault appeared. Also explain if there was liquid ingress, a drop, an update, a prior repair or a progressive loss of battery life.

This information does not replace measurements, but it allows us to prepare the appropriate tests and avoid actions that could put the integrated storage at risk.

Frequently asked questions